Privacy Policy

Ocean Marine Village ("OMV", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, contact us, request information, purchase or enquire about our products or services, book services, subscribe to communications or otherwise interact with Ocean Marine Village.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA") and other applicable South African laws.

For purposes of POPIA, Ocean Marine Village is the responsible party in respect of personal information for which it determines the purpose and means of processing.

Privacy-related enquiries may be submitted using the contact details above.

Depending on how you interact with us, we may collect information including:

• Name and surname
• Business or company name
• Email address
• Telephone or mobile number
• WhatsApp contact details
• Physical, delivery or billing address
• Identification or registration information where reasonably required
• Details relating to boats, outboard motors, trailers or other marine equipment
• Product and service enquiries
• Workshop, repair, servicing, rigging and repowering information
• Quotations, orders, invoices and transaction information
• Payment-related information
• Warranty and product registration information
• Records of correspondence and communications
• Marketing preferences
• Information submitted through website forms
• Competition, promotion or event information
• IP address, browser, device and website usage information
• Cookie and analytics information
• Any other information you voluntarily provide to us

We endeavour to collect only personal information that is adequate, relevant and reasonably necessary for the purpose for which it is processed.

We may collect personal information:

• Directly from you
• Through forms on our website
• Through telephone, email or WhatsApp communications
• Through social media platforms
• When you request a quotation
• When you purchase or enquire about a product
• When you book a workshop or other service
• When you enter a competition, promotion or event
• When you subscribe to marketing communications
• Automatically through cookies and similar website technologies
• From manufacturers, suppliers, authorised distributors or service providers where lawful
• From publicly available sources where permitted by law

We process personal information only for lawful and legitimate purposes.

Sales and Product Enquiries

We may use your information to:

• Respond to enquiries
• Provide information about boats, outboard motors, marine equipment, accessories and related products
• Prepare quotations
• Process orders and sales
• Arrange demonstrations, viewings or appointments
• Communicate with you regarding products you have enquired about

Workshop and Marine Services

We may use your information to:

• Schedule workshop and service bookings
• Perform servicing and repairs
• Perform rigging and repowering work
• Install marine equipment and accessories
• Maintain service and job records
• Source required parts or equipment
• Communicate regarding work being performed
• Manage warranties and after-sales support

Customer Administration

We may use your information to:

• Maintain customer records
• Issue quotations and invoices
• Process transactions
• Manage customer accounts
• Provide customer support
• Respond to complaints and disputes
• Maintain legally required business and accounting records

Website Operation

We may use information to:

• Operate and maintain our website
• Process online enquiries
• Improve website functionality
• Understand how visitors use the website
• Measure website performance
• Detect fraud, misuse or security threats

Marketing

Where permitted by law, we may process your information to:

• Send information about relevant products and services
• Inform you about promotions and special offers
• Inform you about new boats, outboard motors, accessories or services
• Send newsletters and other marketing communications
• Measure advertising and marketing performance
• Create or use advertising audiences through approved advertising platforms

You may opt out of direct marketing communications at any time.

Depending on the circumstances, we may process personal information where:

• You have provided consent
• Processing is necessary to enter into or perform a contract with you
• Processing is necessary to comply with a legal obligation
• Processing protects a legitimate interest of yours
• Processing is necessary to pursue our legitimate interests or those of a third party, subject to your rights under POPIA
• Another lawful ground recognised by POPIA applies

Where processing relies on consent, you may withdraw your consent, subject to applicable law.

Ocean Marine Village may communicate with customers and prospective customers regarding products, services, promotions and offers where permitted under POPIA.

• Where prior consent is required for electronic direct marketing, we will obtain such consent.
• Existing customers may receive communications concerning our own similar products or services where this is permitted under POPIA.
• Electronic marketing communications will provide an appropriate means of opting out or unsubscribing.
• You may request at any time that Ocean Marine Village stop sending you direct marketing.

Our website may use cookies, pixels, tags and similar technologies.

These may be used to:

• Provide essential website functionality
• Remember user preferences
• Analyse website traffic
• Understand how visitors use our website
• Measure advertising performance
• Improve our marketing
• Deliver or measure relevant advertising

Some technologies may be provided by third-party platforms, including analytics, advertising and social media providers.

Where required, visitors will be given appropriate choices regarding non-essential cookies and tracking technologies.

You may also restrict cookies using your browser settings, although this may affect certain website functionality.

Ocean Marine Village may use third-party technology platforms and service providers for website hosting, analytics, advertising, customer relationship management, communications, accounting, catalogue management and related business functions.

These may include services supplied by platforms such as Google and Meta.

Where a third party processes personal information on our behalf, we take reasonable steps to ensure that appropriate privacy and security safeguards are in place.

Some third parties may process information as independent responsible parties. Their own privacy policies and terms may therefore also apply.

Ocean Marine Village does not sell your personal information.

We may disclose or provide personal information to third parties where reasonably necessary for legitimate business purposes, including:

• Boat and outboard motor manufacturers
• Authorised distributors
• Parts and equipment suppliers
• Warranty providers
• Workshop and technical service providers
• Payment and financial service providers
• Accounting and administrative service providers
• IT, website and hosting providers
• CRM and communications providers
• Marketing and advertising service providers
• Courier, logistics and delivery providers
• Professional advisers
• Government authorities, regulators or law-enforcement bodies where required by law

Third parties processing information on our behalf are expected to process it appropriately and securely.

Some technology, hosting, analytics, communications, advertising or other service providers used by Ocean Marine Village may process or store information outside South Africa.

Where personal information is transferred outside South Africa, we take reasonable steps to ensure that the transfer complies with the requirements of POPIA concerning transborder information flows.

This may include appropriate contractual protections, adequate data-protection laws, consent where appropriate or another lawful basis permitted by POPIA.

Ocean Marine Village takes reasonable and appropriate technical and organisational measures to protect personal information against:

• Loss
• Damage
• Unauthorised destruction
• Unlawful access
• Unauthorised processing
• Alteration
• Unauthorised disclosure

Measures may include system security, access controls, passwords, backups, staff procedures and appropriate security requirements imposed on service providers.

While we take reasonable measures to protect personal information, no internet-connected system can be guaranteed to be completely secure.

If we become aware of a security compromise involving personal information, we will investigate the incident and take appropriate action.

Where required by POPIA, Ocean Marine Village will notify the Information Regulator and affected data subjects as soon as reasonably possible in accordance with applicable law.

We retain personal information only for as long as reasonably necessary for:

• The purpose for which it was collected
• Providing products or services
• Customer support
• Warranty and service requirements
• Accounting and tax obligations
• Legal and regulatory requirements
• Resolving disputes
• Enforcing agreements
• Legitimate business record-keeping

Where personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it in accordance with applicable law.

Subject to POPIA and other applicable legislation, you may have the right to:

• Ask whether we hold personal information about you
• Request access to your personal information
• Request correction or updating of inaccurate information
• Request deletion or destruction of information where permitted
• Object to certain processing
• Withdraw consent where processing relies on consent
• Object to direct marketing
• Request information concerning certain third parties who have had access to your information
• Lodge a complaint with the Information Regulator

Certain rights may be subject to legal limitations, exemptions or mandatory record-retention requirements.

To request access to, correction of or deletion of personal information held by Ocean Marine Village, contact:

We may request reasonable proof of identity before processing a request to protect personal information against unauthorised access or disclosure.

Requests will be handled in accordance with POPIA, the Promotion of Access to Information Act 2 of 2000 ("PAIA") and other applicable legislation.

Access to certain records held by Ocean Marine Village may be governed by PAIA.

Where applicable, requests for access to records must be made in accordance with Ocean Marine Village's PAIA Manual and the procedures prescribed by law.

Our website may contain links to websites, applications or platforms operated by third parties.

Ocean Marine Village does not control the privacy practices of independent third parties.

We recommend reviewing the privacy policies of third-party websites and services before providing personal information to them.

If you interact with Ocean Marine Village through Facebook, Instagram, WhatsApp or another social media or messaging platform, information relating to that interaction may also be processed by the relevant platform provider.

Your use of those services is also governed by the relevant provider's terms and privacy policies.

Ocean Marine Village's products and services are not generally directed at children.

We do not knowingly process children's personal information where authorisation would be required under POPIA unless the necessary consent, authorisation or other lawful basis exists.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us.

Ocean Marine Village may update this Privacy Policy from time to time to reflect changes in our:

• Business operations
• Website
• Technology
• Service providers
• Data-processing activities
• Legal or regulatory obligations

The latest version will be published on our website with an updated revision date.

For questions, requests or concerns regarding your privacy or Ocean Marine Village's processing of personal information, contact:

You have the right to lodge a complaint with the Information Regulator (South Africa) if you believe that your personal information has been processed in contravention of POPIA.

The Information Regulator's current contact and complaints procedures are available from its official website.

This Privacy Policy should be read together with any other terms, notices, consent mechanisms or policies displayed by Ocean Marine Village where applicable.

Nothing in this Privacy Policy is intended to limit any rights granted to a data subject under POPIA or other applicable South African legislation.